Slide background

Call Router


About This Product

A Unified Call Center Solution

At Pelorus we understand that handling every call efficiently is important to your Business and your clients. With the solutions we offer, your business has access to a powerful call routing and resource selection capabilities that direct every call to the most appropriate agent/employee in a very efficient manner.
 
Our Call Router is a powerful unified call center solution with inbound and outbound capabilities, to automate customer centric business processes. Allowing you to leverage your organization’s investments while boosting overall Employee productivity and increasing customer satisfaction by minimizing the call wait time. This means users/employees can handle maximum calls, efficiently.

It has the flexibility to integrate into your existing network and easy to understand in a fresh set-up.

The system is completely modular to support ACD and Auto Dialer.

HIGHLIGHTS

Unified System – Inbound & Outbound | Real-time Campaign KPIS Dashboarding
Wide Variety of CTI Hardware – PRI, IP, Analog | Ahent Screen Monitoring
Support Soft & Hard Phone | Blended Campaingns & Barging And Whispering
Modular Architecture | Multiple Dialing Modes
Multiparty Conference | Screen Pop Up
Call Recording | CRM & Queue Management
Live Agent Status | Call Transfer

FEATURES

Telephonic Support

Call Router is built on standard technologies, hence supports various Signaling and media protocol like SIP, IAX2, PRI E1 and Analog.

Voice Logging

All the calls which passes through Call Router can be automatically recorded. It can be integrated with CallXplorer Pro if the same is licensed earlier.

Scalable & Flexible

The system can be deployed for minimum 8 extensions and it can scale upto 500 extensions on single server.

OTHER PRODUCTS


Wireless Communication System

PELORUS 101

dmr

DMR/dPMR Radio Equipment

UHF & VHF Radio Equipment

UHF-VHF Radio Equipment

Video Conferencing

Video Conferencing Service

ip based pbx

IP – Based PBX

Voice Logger

Voice Logger

Call Router

Call Router

PELORUS – ONE STOP SOLUTION

Consultancy for
Requirement Analysis

We canvass your environment to understand your requirements and accordingly suggest you the best suited solution.

Collaboration with
Major OEMs

Our partnership with major OEMs of the industry ensures genuine and quality products coupled with excellent services.

Competitive
prices

The very collaboration with major OEMs help us get you the best products at highly competitive prices.

Fully Equipped,
In-House Team

Our fully equipped in-house team of engineers deploys the solutions at your doorstep relieving you of hassles to coordinate with multiple people and entities.

Timely
Execution

We deliver solutions on time due to zero dependency on third party for planning, controlling and execution.

Excellent On-site and After Sales Service

Excellent service is our customer’s right and we go that extra mile to sustain the same. One year free service after deployment followed by option for Annual Maintenance Contract (AMC).

DOWNLOAD BROCHURE

Name*

Email*

Phone*

Website URL

Company Name*

Product Interested*

Prove that you are human

captcha


Category
System Integration