Voice Logger

Voice Logger


About This Product

A Smart Voice Logging Solution

 

Voice logging is the process of recording telephone conversations. It is important for any Business sector to log each and every customer service calls. Although voice logging is usually performed on conventional telephone lines, it is also used to record a stock trading floor on open microphones and for broadcast radio.

 

Voice loggers have been helping organizations to improve their quality of calls and problem solving efficiency over time by recording real-time calls. Calls are scrutinized, rated and saved for future reference and training purposes. Voice loggers help to store all the calls along with information Duration of the call, Date and Time allowing the user to keep a complete track of each and every call.

 

Pelorus offers a powerful and unified voice logging solution that supports wide variety of linux and windows based telephony hardware and software. Completely bearer independent supports ISDN PRI, Analog Trunk and Extensions, Digital Extensions and IP Extensions

HIGHLIGHTS

Unified Application—PRI, Analog, IP & Digital Ext | Cloud Based Real Time System Monitoring
Modular Architecture | Email, Export, Address book
PC Based & Standalone Models | Comments, QA Rating & Call Tagging
Client Server Architecture | Powerful ‘Open Search’
Centralised Monitoring | Remote Access Of Media Over Internet
Screen Pop-up |

FEATURES

Comments & QA Rating

Users can enter and save comments related to each call for future reference. The calls can be searched based on the comments using ‘open search’. Trainers and supervisors can mark each call as Excellent, Good, Fair, poor etc. The calls can be later searched based on the QA rating.

 

User Access Management

Users can be created with variety of privileges and right to operate the system in secured manner.

 

Centralized Monitoring

Business with multiple branch offices and centers and consolidate the voice recordings and media at central site. Authorized users at central site can access the voice logs branch wise by choosing the desired branch in software.

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PELORUS – ONE STOP SOLUTION

Consultancy for
Requirement Analysis

We canvass your environment to understand your requirements and accordingly suggest you the best suited solution.

Collaboration with
Major OEMs

Our partnership with major OEMs of the industry ensures genuine and quality products coupled with excellent services.

Competitive
prices

The very collaboration with major OEMs help us get you the best products at highly competitive prices.

Fully Equipped,
In-House Team

Our fully equipped in-house team of engineers deploys the solutions at your doorstep relieving you of hassles to coordinate with multiple people and entities.

Timely
Execution

We deliver solutions on time due to zero dependency on third party for planning, controlling and execution.

Excellent On-site and After Sales Service

Excellent service is our customer’s right and we go that extra mile to sustain the same. One year free service after deployment followed by option for Annual Maintenance Contract (AMC).

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Category
System Integration